returns & shipping

REFUNDS AND EXCHANGES

Each piece from Possible Worlds is unique or a limited edition, therefore all works are sold as is and we unfortunately cannot offer refunds or exchanges.

If any shipped item arrives damaged, please contact us immediately and we will try our best to remedy the issue.

Due to our small workshop sizes, workshop fees are non-refundable. Please read our terms of service before registering, which also includes options if you are unable to attend your workshop.

PICKUP IN ottawa

You have the option of picking up your online order at our space in Chinatown - this option is free of charge. If this location isn't convenient for you,  let us know at info@possibleworldsshop.com and we will try to make other arrangements.

shipping IN CANADA, US, INTERNATIONAL

We will process your order as quickly as possible, around 4-5 days after we receive your order. If it looks like it may take longer, you'll be notified by email. Once your order is filled from our Ottawa shop, we will email you a notification and provide you with a tracking number.

If you need your item by a specific date, or have any special instructions, let us know at info@possibleworldsshop.com.

All international orders may be subject to taxes and duties (which are in addition to shipping costs).

currency

Items are all listed in Canadian currency and are processed in Canadian currency. The exchange will occur via your method of payment once the transaction is complete. For items from outside Canada, items are priced based on the exchange rate at the time we received them.